What does it mean to be a Lookout Eugene-Springfield Member?

Being a Lookout Eugene-Springfield Member means you’re not just subscribing to unlimited access to all our content— you’re supporting a trusted, independent source of local journalism that puts Lane County first.

Your membership gives you unlimited access to everything we publish on the web and in our app, including breaking news, local government, community voices/ opinion, and cultural coverage.

More than that, membership is a way to invest in the future of local news. You’re helping us grow a newsroom rooted in your community — staffed by journalists who live here, listen here, and report here every day.

Together, we’re building a stronger, more connected Lane County. Plus, members receive additional special benefits such as exclusive events, first-access to new products, Lookout merchandise and more. Become a Lookout member today.

ABOUT LOOKOUT MEMBERSHIP

TECHNICAL QUESTIONS

MY ACCOUNT QUESTIONS

LOOKOUT IN THE CLASSROOM

Is your question not on here or have more questions?

Reach out to us at eugene-springfield@lookoutlocal.com

How do I know if I am a Lookout member?

Upon check out you should receive a receipt from eugene-springfield@lookoutlocal.com. That ensures your membership has been purchased successfully.

You can also very your membership details by logging in and visiting ‘My Account.’

Once in ‘My Account’ click ‘Subscriptions’ to see your membership details and renewal information.

How much does a Lookout membership cost?

Below is our regular pricing, but stay tuned to special offers and membership deals, which may run on our pops ups and on our membership page.

If you are financially unable to make this happen, please send us an email eugene-springfield@lookoutlocal.com, we want our content to be accessible. 

For information about our free student and educator memberships click here.

What are the perks of being a Lookout member?

Members get more Lookout! Here is what you will enjoy as a Lookout member..

  • Support Local Journalism. Your membership directly pays our journalists, dedicated to covering Eugene-Springfield life in the fullest sense. Keeping you informed about topics that matter and up to date on all the arts, food and events that make Eugene-Springfield great. 
  • Gain unlimited access to all our news coverage. Sign into your membership account in order to read all the articles on our website and app. Make sure to save your login to all your devices for easy reading wherever you go.
  • Article Gifting. When you are signed into our website, below the article headline you will see a “Gift this article” button. Click to share that story with your network!
  • Listen to a playlist of our latest stories. In our free mobile app, available on the Apple App Store and Google Play Store, access a playlist to listen to all of Lookout on the go.
  • Have Eugene-Springfield insider experiences. Meet our Lookout correspondents and enjoy exclusive member experiences such as curated tours, private tastings, and behind-the-scenes experiences.

Is a membership the same as a newsletter subscription?

No, our email newsletters are free to all readers. You do not need a membership to receive any of our newsletters. Everyone can simply click here, enter your email and select the newsletters you would like to receive.

A paid membership on the other hand, grants you unlimited access to all our stories on our app and website! Members simply need to sign in to enjoy their onsite and in app member benefits.

Can I share my Lookout membership?

You are welcome to share your membership within your household. You can do this by simply sharing the email address associated with your membership and your Lookout sign-in password. Since Lookout Eugene-Springfield is largely paid for by reader membership, we ask you not to share more widely. 

Here’s how to do it:

  • Set up your password – If you have not set a password yet or do not know what it is, click here to set or reset your password. Simply enter the email connected to your membership account then follow the steps in your inbox to reset your password.
  • Share your login email and password within your household
  • Read every Lookout story on any device, anywhere!

Want your household to also receive Lookout newsletters? Great! Have them sign up here with their email address. All our newsletters are free and do not require a membership.

Is there a Lookout app I can use?

The Lookout Eugene-Springfield app is available now in both the Apple App Store and Google Play Store. Catch up on the latest headlines, discover local events, or enjoy a puzzle break, our app has it all. Plus, Lookout members can enjoy a playlist of the day’s top headlines, perfect for staying informed on the go.

Do you offer group membership discounts for businesses and organizations?

We do. Whether you’re looking to purchase memberships for your employees, or offer them special discounted memberships, Lookout has flexible plans to meet your needs. Business memberships begin at 3 individuals or more, and can be tailored per company or organization. Contact eugene-springfield@lookoutlocal.com to get in touch.

How to set or reset your password

Click here and enter your email: lookouteugene-springfield.com/my-account/lost-password/

If you are having any trouble, reach out to eugene-springfield@lookoutlocal.com and we can set one for you.

Do I need a password to log in?

Yes — to access unlimited content as a Lookout Eugene-Springfield Member, you’ll need to log in using your email and a password on our website and app.

If you’ve already created a password, just head to lookouteugene-springfield.com/my-account and log in.

When I sign up, how will I know when my purchase is complete?

When you complete your membership purchase, you will receive an email from Lookout Eugene-Springfield with the subject line “Thank you for becoming a Lookout Member.” Please be sure to check your email spam folder if it doesn’t arrive in your primary inbox.

How do I sign in and stayed logged in?

Select the ‘Sign in’ button in the top right hand corner

  1. In the next window, enter the email address and password of your member account. Need to set a password, click here.

Why has my saved log-in session expired?

Log-in sessions last a maximum of one year. Your browser may also expire sessions on its own. This may happen periodically, depending on your browser’s settings. If your browser data or cookies are cleared, our system will no longer remember your past activity.

Can I upgrade my monthly membership to an annual membership?

  1. Visit your account page (You may be prompted to sign in. Reset your password if needed.)
  2. In the left column of your account page, click “Subscriptions” (If you have more than one membership, click “View” next to the membership with a status of active.)
  3. At the top right corner of your membership information, click the button to “Change subscription”
  4. Select a new membership option from the modal that opens
  5. Complete the checkout process (Expand transaction details to see the expected charges for any change to your subscription.)

How do I update my account information, like my email address?

Follow these steps:

  1. Sign in: lookouteugene-springfield.com/my-account/
  2. Here you can change your name, password, email and newsletter preferences.
  3. Make sure to hit save changes
You will be directed to confirm this new email with a link you receive
The confirmation email that you will receive to your new email

How do I update my credit card?

Follow these steps:

  1. Sign in: lookouteugene-springfield.com/my-account/
  2. Select the Payment Methods tab
  3. Update credit card information and select Save changes

How do I cancel or turn off auto-renewal for my membership?

  1. Sign in: lookouteugene-springfield.com/my-account/
  2. Once logged in, go to “Subscriptions” and select “Cancel” next to your active membership. This will prevent any future charges, and your access will continue through the end of your current billing period.

Please email eugene-springfield@lookoutlocal.com with any additional questions.

Will you update me before I auto renew?

Yes! If you have purchsed an annual membership you will receive an email 30 days before your membership is set to renew and this will give you the reminder of the upcoming membership charge to your credit card. Please be sure to check your email spam folder if it doesn’t arrive in your primary inbox.

How do I sign up for newsletters?

First, go to our Newsletter page

  1. Choose from any of the newsletters we offer that you would like to receive to your email 
  2. Click “Sign up’ 

Lookout Plus and One-for-One members are eligible for a complimentary member benefit from The New York Times: One year of access to your choice of Games, Cooking or The Athletic.

Who is eligible for an additional member benefit from The New York Times?

Annual Lookout Plus or One-for-One members are eligible for one year of complimentary access to one of Games, Cooking or The Athletic from The New York Times.

What if I am a member but not currently eligible?

All members have the option to upgrade to one of the eligible Lookout membership options to take advantage of the benefit from The New York Times. Contact us if you need assistance with your account. Existing annual members who will renew at the same rate as Lookout Plus will become eligible after their successful renewal. 

How do eligible Lookout members claim the The New York Times benefit?

When logged in to their account, eligible Lookout members should see a “Member Benefits” heading in the left column. Selecting that option will take them to the page where they can select one of the available benefits from The New York Times. Follow the prompts to select a benefit, click the activation link and then sign in to your New York Times account or create a new one to finish the activation process.

What happens to my New York Times benefit access if I cancel or downgrade my Lookout membership?

If your membership lapses or is downgraded to a level that does not include eligibility for this Lookout member benefit, your New York Times access will end. Rejoining Lookout at an eligible membership level will give you another opportunity to redeem this member benefit.

What if I already have a New York Times subscription?

Activating a Lookout member benefit does not affect or extend any current New York Times subscriptions you may have. You can choose to select a member benefit you don’t already have access to, or if you choose to select an option to which you currently subscribe, you can manage your paid New York Times subscriptions by logging into your New York Times account. For help with your New York Times subscriptions or account, please contact New York Times Customer Care. 

How long do I have to redeem my member benefit?

Currently, eligible Lookout members have until the end of 2026 to activate their New York Times access.

You have 15 minutes after selecting a benefit to use the activation link provided. If the link expires, you can go back to the selection step and choose again to receive a new link.

Who do I contact for help with my New York Times access?

For issues related to your New York Times account or access, please contact New York Times Customer Care.

Do you have a student or educator discount?

Yes! Lookout memberships are FREE for University of Oregon, Lane County Community College, and local high school students.

Click the links below to activate your account and set a password to enjoy unlimited accesson both our website and app.

Are you a local high school teacher? We’d love to hear how you’re using Lookout in your classroom — and provide you with free educator access. Contact us at eugene-springfield@lookoutlocal.com.

Is your question not on here or have more questions?

Reach out to us at eugene-springfield@lookoutlocal.com